Thank you for shopping with HTC-Global Ltd. Below are the terms and conditions related to shipping and delivery.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is successfully completed

  • Orders are not processed on weekends or public holidays

Once your order has been processed, it will be shipped promptly.

2. Shipping Time

Shipping times vary depending on your location:

  • United States: 5–15 business days

  • Europe: 10–15 business days

  • Other international locations: 7–15 business days

Please note that delivery times are estimates and may vary due to external factors.

3. Shipping Fees

  • Shipping costs are calculated at checkout or clearly displayed before payment

  • In some cases, we may offer free shipping promotions

4. Order Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email

  • A tracking number will be provided

You can use the tracking number to monitor your shipment status.

5. Shipping Carriers

We work with reliable international carriers and logistics partners to ensure safe and timely delivery.

6. Customs, Duties, and Taxes

For international orders:

  • Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer

  • These charges are not included in the product or shipping price

7. Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance processes

  • Incorrect or incomplete shipping information provided by customers

However, we will do our best to assist you in resolving any delivery issues.

8. Incorrect Address

Please ensure your shipping address is accurate at checkout.

If an incorrect address is provided:

  • We are not responsible for lost packages

  • Additional fees may apply for re-delivery

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Please contact us within 48 hours of delivery

  • Provide photos or relevant information

We will assist you in resolving the issue, including replacement or compensation where applicable.

10. Contact Us

If you have any questions about shipping, please contact:
Email: [email protected]