1. Order Processing Time
All orders will be processed within 1-3 business days after payment confirmation (excluding weekends and holidays). If order volume is high, processing time may be delayed.
2. Shipping Methods & Delivery Time
We offer multiple shipping options, and the estimated delivery time depends on the destination and the selected shipping method:
- Standard Shipping: 7-15 business days
- Expedited Shipping: 3-7 business days
- International Shipping: 10-30 business days (subject to customs clearance in the destination country)
3. Shipping Fees
Shipping fees are calculated based on the order total, shipping method, and destination. The exact shipping cost will be displayed at checkout. We may offer free shipping for orders exceeding a certain amount (please refer to our official website for details).
4. Order Tracking
Once the order has been shipped, we will provide a tracking number. You can use this number to check the order status on the logistics provider’s website.
5. Customs & Duties
International orders may be subject to import duties, taxes, and related fees. These charges are the responsibility of the buyer, and HTC-Global is not liable for them. If you are unsure about your country’s import regulations, please check with your local customs office before placing an order.
6. Shipping Restrictions
Some products may be restricted from shipping to certain countries or regions. Please ensure that your shipping address is within our delivery range before placing an order.
7. Shipping Delays
Orders may experience delays due to unforeseen circumstances such as weather conditions, customs clearance, or peak shipping seasons. We will notify you as soon as possible in case of any issues.
8. Returns & Exchanges
If your order is damaged or lost during shipping, please contact us within 7 days of receiving the product. We will provide a reasonable resolution.
If you have any questions about our shipping policy, please feel free to contact our customer support team.