Thank you for shopping with HTC-Global Ltd. We strive to provide high-quality lighting products. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or made-to-order products
Items damaged due to misuse or improper handling
Items returned without prior authorization
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos as evidence.
We will:
Offer a replacement, or
Issue a full or partial refund depending on the situation
4. Return Process
To initiate a return, please contact us at:
📧 [email protected]
Please do not return items without prior approval.
We will provide return instructions once your request is reviewed.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable
6. Refunds
Once we receive and inspect the returned item:
Approved refunds will be issued to the original payment method
Refund processing time: 3–7 business days
Please note that your bank or payment provider may take additional time to process the refund.
7. Order Cancellation
Orders can be canceled within 24 hours of placing the order for a full refund
Orders already processed or shipped cannot be canceled
8. Contact Us
If you have any questions about returns or refunds, please contact:
Email: [email protected]